• Warranty

General Warranty Terms and Conditions
Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These warranties should not be read as excluding, restricting or modifying your rights and remedies under the Australian Consumer Law (ACL).
The benefits to a consumer given by these warranties are in addition to the other rights and remedies of the consumer under a law in relation to the goods and services to which the warranties relate. A consumer’s rights under applicable law prevail to the extent of any inconsistency between these warranty terms and conditions and the law.

Volkswagen 60-Day Policy

If your vehicle suffers a manufacturing defect that renders the vehicle immobile and no longer driveable within 60 days of the date of the purchase, Volkswagen will allow you choose either a refund, replacement or repair of your vehicle without having to prove that a major failure occurred, provided that:

  • You, or a third party, did not cause the defect and did not fail to take reasonable steps to prevent the defect from occurring; and
  • Volkswagen has been given a reasonable opportunity to determine the root cause of the defect (including to confirm that a manufacturing defect rendered the vehicle immobile and no longer driveable within 60 days of the date of the purchase).
5 Year UnlimitedKilometre New Vehicle Warranty

What’s included:

  • 5 Year Unlimited KM Warranty applies to vehicles sold on/after 1 January 2019.
  • 100% backed by Volkswagen.
  • 1 year membership to Volkswagen Roadside Assist1.
  • Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.

View full conditions & exclusions

3 Year Unlimited Kilometre New Vehicle

What’s included:

  • 3 Year Unlimited KM Warranty applies to vehicles sold prior to 1 October 2018.
  • 100% backed by Volkswagen.
  • 3 years membership to Volkswagen Roadside Assist1.
  • Transferable at no cost enhancing resale value if you sell your vehicle during the warranty period.

View full conditions & exclusions

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The Big Garage Volkswagen
628 Princes Highway Bairnsdale, VIC 3875
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03 5152 4131

The Big Garage Volkswagen


Trading Hours

  • Sales Trading Hours: Ph: 03 5152 4131

    DayFromTo
    Monday8:30 am5:30 pm
    Tuesday8:30 am5:30 pm
    Wednesday8:30 am5:30 pm
    Thursday8:30 am5:30 pm
    Friday8:30 am5:30 pm
    Saturday8:30 am12:00 pm
    SundayClosedClosed
  • Service Trading Hours: Ph: 03 5152 4131

    DayFromTo
    Monday8:30 am5:00 pm
    Tuesday8:30 am5:00 pm
    Wednesday8:30 am5:00 pm
    Thursday8:30 am5:00 pm
    Friday8:30 am5:00 pm
    SaturdayClosedClosed
    SundayClosedClosed
  • Parts Trading Hours: Ph: 03 5152 4131

    DayFromTo
    Monday8:30 am5:00 pm
    Tuesday8:30 am5:00 pm
    Wednesday8:30 am5:00 pm
    Thursday8:30 am5:00 pm
    Friday8:30 am5:00 pm
    SaturdayClosedClosed
    SundayClosedClosed

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Sales Department

Call: 03 5152 4131

Finance Department

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Service Department

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Parts Department

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Location


03 5152 4131

The Big Garage Volkswagen



Sales Department

Call: 03 5152 4131

Finance Department

Call: 03 5152 4131

Service Department

Call: 03 5152 4131

Parts Department

Call: 03 5152 4131

The Big Garage Volkswagen Service Center

03 5152 4131
Select the Volkswagen that's right for you.

Contact The Big Garage Volkswagen


Sales Department

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Finance Department

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Service Department

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Location

628 Princes Highway Bairnsdale, VIC 3875

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